Return Policy


Our returns policy lasts 30 days.

Unfortunately, we are unable to offer a refund or exchange after 30 days since the date of your purchase.

To be eligible for a return or refund, your item must be unused; in the same condition it was purchased in and in its original packaging.

You would be required to complete your return with a receipt.

You will be responsible for paying for the cost of your return. Shipping costs for return are non-refundable.

To process a return, please email customerservice@ellewon.co.uk for a returns label which should accompany your return.

Eligible Return
Once we have received your item and inspected its condition, you will receive an email notifying you that your return is now being processed if your item meets inspection criteria for returns. You will also be informed about how long it will take for you money to be returned to your card – usually within 7 working days.